Privacy Policy

1. Introduction

Local Helpdesk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.localhelpdesk.com.au, contact us via email at support@localhelpdesk.com.au, or by phone at 1300 943 831, and use our online IT support services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

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2. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to our newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available on our site and through our online IT support services. The personal information we may collect includes:

• Name

• Email address

• Phone number

• Billing information

• Technical information about your devices

• Any other information you voluntarily provide to us
   

3. How We Use Your Information

We may use the information we collect from you in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website and services in order to better serve you.

• To process your transactions quickly.

• To provide online IT support services.

• To send periodic emails regarding your order or other products and services.

• To follow up with you after correspondence (live chat, email, or phone inquiries).
   

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site and through our online IT support services.
 

5. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
 

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
 

7. Your Consent

By using our site and services, you consent to our website privacy policy.
 

8. Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date above.
 

9. Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Local Helpdesk
ABN 70 110 791 485
Email: support@localhelpdesk.com.au
Phone: 1300 943 831
Website: www.localhelpdesk.com.au
 

10. Complaints

If you believe your privacy rights have been violated, you can file a complaint with us at the contact details above. We take privacy complaints seriously and will address your concerns promptly.
 

11. Access to Your Personal Information

You have the right to access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us at the contact details listed above.
 

12. Retention of Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy.
 

13. Governing Law

This Privacy Policy is governed by the laws of Australia, and you consent to the exclusive jurisdiction and venue of the courts of Australia for any dispute arising out of or relating to the use of our site or services.